Why is the pump not draining or pumping?

Check for any diagnostic codes. Normally the display will show “PU” and may be the results of a kink or blockage in the pipe, which will stop the flow of water. This may be solved by eliminating the kink/blockage and resetting the control board. The diagnostic code...

Why is the unit not turning on/operate?

Make sure the unit is connected to the right voltage and recommended breaker. Check for power at the receptacle. If the LED light on the plug is not lit, then press the reset button on the LCDI plug. Check for loose wire connections. Check if the room temperature is...

Why is my unit freezing up?

The cause could be dirty filters, not enough clearance for the evaporator, negative pressure or low condenser inlet air temperature when a plenum is attached to the unit.