Customer Support
All the resources to keep you running smoothly.
As the #1 spot cooling solution, MovinCool makes product support a top priority. Use the options below to quickly get information and answers.
Technical Support
Get connected to a MovinCool product expert for answers on applications, installation, and service.
Toll-Free: 800-264-9573 (Option 3)
Sales Support
A product expert will ascertain the MovinCool unit that best answers your application and can help you when you are ready to place your order.
My Unit Info
Enter the serial number on your MovinCool unit for instant access to warranty registration, downloadable materials, and service support.
Downloads
Find detailed information on every MovinCool product in our comprehensive collection of downloadable pdf files.
Warranty
Get details on your MovinCool warranty and register within 90 days of purchase to activate your extended warranty coverage at no cost.
FAQ
See answers to the most common questions among MovinCool users.
Common Questions Answered
Why is my MovinCool unit not turning on?
Common reasons include power supply issues, tripped breakers, full condensate tanks, or safety shutdowns. Checking the power source and control panel indicators usually resolves the issue.
What do MovinCool error codes mean?
Error codes indicate specific operating issues such as airflow restriction, high pressure, or condensate problems. Each code corresponds to troubleshooting steps in the unit’s operation manual.
Where can I find MovinCool manuals and technical documentation?
Manuals, wiring diagrams, and service documentation are available through the MovinCool support portal using the model and serial number.
How often should a MovinCool unit be serviced?
Service frequency depends on usage and environment. Units in dusty or industrial settings may require more frequent filter cleaning and inspections.